Terms and Conditions
All web customers are welcome. Product range search options are provided via links for search located at the top of the screen. Selected products can be placed in the basket by clicking shopping cart icon at the product name or “add to cart” in the product window. Contents of the basket is shown on the right side at the top of the screen. To make a purchase you have to open the basket window and click ‘proceed to checkout’ on the bottom of basket page.
To make a purchase ease it is recommended to register in the shop using the form available by clicking ‘Sign In’ at the top of the screen. Registration is not necessary to buy, customer may submit his/her personal data while placing an order, in the basket window everytime he/she is placing an order.
Wholesale customers are asked to contact directly to the company email address: firstname.lastname@example.org to get detailed wholesale offer.
We respect our customers’ privacy. Personal data entered during registration are stored in a way that prevents unauthorised access, in accordance with provisions of the law in force. Personal data of the customers are used for handling of their orders. We reserve the right to inform our registered customers about changes in out product range and promotions offered by our shop. Persons who do not wish to receive such information are asked to mark that in the relevant window at the bottom of the registration form. All registered customers of our web shop have the right to review, correct, or remove their personal data.
Prices & Taxes
All prices given are net, excluding PLN 23% VAT tax and with 23% VAT.
Is is possible to by without VAT TAX (for non EU customers) but total cost of transport plus custom procedure will be calculated individually. If such option is chosen, additional information must be added when finishing an order.
Shipment cost and time
Please see Delivery Time and Costs section
We accept the following forms of payment:
- Paypal (includes credit card payments and money transfers by Paypal)
Paypal is a worldwide secure internet payment service. You may use it for credit card payments in our internet shop.
Terms of sale
Upon placing an order the customer receives by e-mail a confirmation of an order. Advance payment is the rule in our shop. The goods are property of the seller until the payment is made by the buyer. The items are usually shipped the following two working days after the payment is confirmed. In some cases it takes a few days more. Orders with items available on preorder are shipped when received in our warehouse. Each buyer receives a VAT invoice. Please, keep it in case you want to file a complaint or return the goods.
Returns and complaints
Satisfaction and security of our customers are our priority. Every customer has the right to return the goods without explanation within 14 days of delivery. The goods cannot be returned if they have been used or damaged/destroyed. The goods when returned must be in condition allowing further sale. The goods are only accepted complete with the original sale invoice. The original payment can be returned to the customer’s credit card account, by a money transfer, or in form of a credit for purchase of other goods in our web shop. Upon receipt of the shipment you should verify if the contents are undamaged and if nothing is missing. Any defects should be reported immediately to the shop but not longer than 6 month after purchase. The customer has the right to choose to either send back the damaged element, or send an image of it by e-mail. The original sale invoice has to be enclosed in either case. A correct element will be shipped as soon as possible. Should the relevant part not be available from the manufacturer, we shall refund the amount paid upon return of the shipment by the customer.
Contents of our web shop website are solely marketing information and are not an offer as defined in Art. 66. Para. 1 of the Civil Code of the Republic of Poland. It is only an invitation to negotiate in the meaning laid out in Art. 71 of the above Code.
Registration and/or placing an order in the HATAKA-HOBBY shop system constitutes an agreement to the conditions defined in these rules. All cases not covered by these rules are subject to the regulations of the Civil Code of the Republic of Poland. Terms and Conditions are subject of change without notice. Any orders issues are solved according to Terms and Conditions valid in time of placing an order.